Refund policy

 

Replacement & Refund Policy:

In case of a missing, wrong, or damaged product, we will investigate the issue, and if found genuine, a gift code equivalent to the item’s value will be provided. Please ensure that the complaint is registered within 48 hours of delivery.

Refund

We do not offer refunds; however, if the issue is genuine, a gift code of the same value will be provided to the customer.

Return

In case of a missing, wrong, or damaged product, we will investigate the issue, and if found genuine, a gift code equivalent to the item’s value will be provided. Please ensure that the complaint is registered within 48 hours of delivery.

Cancellation

Once an order is placed inclusive of orders that are automatically placed under Subscription, it can be cancelled as long as the order has not been handed over to our delivery partner.

In case of a missing, wrong, or damaged product, we will investigate the issue, and if found genuine, a gift code equivalent to the item’s value will be provided. Please ensure that the complaint is registered within 48 hours of delivery.

Shipping Charges

We offer free shipping on all orders above Rs.399 as notified on the website (subject to change without prior notice). We also offer cash-on-delivery at no additional charge. We suggest you check the shipping charges applied at the time of check-out see the final rates applicable.

We partner with leading logistics providers to deliver across India. Depending on the city, your Sirona order will reach your doorstep within 5–7 working days after order confirmation.